Qualiopi is much more than just a certification. It's a guarantee of quality, a symbol of trust and proof of commitment to excellence in the field of professional training. But what exactly is Qualiopi, and what are the criteria and indicators verified to obtain it?
Qualiopi is a quality certification mark for training providers. It was created in 2019 by the French Ministry of Labor with the aim of harmonizing quality requirements across the country. This certification is compulsory for all providers of competency development programs wishing to benefit from public or mutualized funds.
Qualiopi's 7 quality criteria
Qualiopi certification is based on the National Quality Reference System (RNQ), which comprises 7 quality criteria divided into 32 indicators. Each of these criteria is essential to guarantee the quality of the services offered by training organizations.
Public information conditions : This criterion assesses the transparency and accuracy of information provided to the public on the services offered, the timeframes for accessing them and the results obtained. It includes 3 verified indicators, such as communication on services, access procedures and expected results.
Precise identification of objectives and adaptation to beneficiaries : This criterion concerns the training organization's ability to offer services tailored to the needs and expectations of beneficiaries. It comprises 5 indicators, including the analysis of needs prior to the service and the adaptation of services to the beneficiaries.
Adequacy of teaching, technical and supervisory resources : This criterion assesses the quality and relevance of the resources used to deliver the service. It includes 7 indicators, such as the quality and maintenance of equipment, the relevance of teaching aids and the methods used to monitor the provision of the service.
Staff knowledge and skills development and qualification : This criterion concerns the skills and expertise of trainers and supervisory staff. It comprises 4 indicators, including verification of trainers' qualifications and experience, and regular assessment of their skills.
Reception conditions and public guidance : This criterion assesses the training organization's ability to receive and accompany students in conditions conducive to their success. It includes 4 indicators, such as accessibility of premises and equipment, and individualized support for trainees.
The service provider's involvement and investment in its professional environment : This criterion evaluates the training organization's involvement in its professional environment and its ability to question itself. It includes 3 indicators, such as monitoring of developments in the sector and participation in professional networks.
Collection and consideration of feedback and complaints : This criterion concerns the training organization's ability to take into account feedback from beneficiaries and improve its services accordingly. It comprises 4 indicators, such as the collection and analysis of feedback and the implementation of improvement actions.
Conclusion
To sum up, Qualiopi is a demanding certification that attests to the quality of the processes implemented by providers of skills development initiatives. The 7 criteria and 32 verified indicators cover all aspects of the training activity, from public information and continuous improvement to the qualification of trainers and the adequacy of teaching resources. Obtaining and maintaining Qualiopi certification therefore represents a strong commitment to quality and excellence in the field of vocational training.
